Support

Do you have a question about printing or the printing process? Below you will find our answers to frequently asked questions. If your question is not covered, please feel free to contact us directly – we are happy to assist you!

You can send your print files up to a file size of 10 MB via email to your contact person. For larger data volumes, please use the data upload on our cloud server. If you do not yet have login details, please contact your contact person. We will be happy to set up a personal account for you.

You are also welcome to send us a download link if you prefer to use your own server or an external service provider (iCloud, Microsoft OneDrive, WeTransfer, etc.).

Here you can find our general specifications for print files for offset and digital printing. Specifications for specific products, especially for large-format printing, may vary. For details, please contact your designated contact person. You can also download and print the file specifications as a PDF.